Customer Relationship Management
Some of these articles are large and graphics-intensive. They can take time to download. Please, be patient.
Using "Country" as an example, illustrates how the same business term can have different meanings that are legitimate within specific contexts.
Discusses why addresses, email addresses and telephone numbers are separate from the Business Parties that use them.
Discusses the various definitions of "Household" that can exist within the organization and illustrates how the Business Party Relationship pattern can be used to support household structures.
Illustrates how the Business Party Relationship pattern can be used to represent organization structures.
Illustrates how the Business Party Relationship pattern can be used to represent the interpersonal relationships between business parties.
Presents a pattern (generic model) for the relationships that can occur between business parties (People and Organizations).
Provides an introduction to the dynamic business model and its applicability for managing information about customer relationships.
Provides an introduction to the dynamic business model as it can be applied to managing the customer relationship information.
Provides an introduction to the concept of customer intimacy.
Attempts to answer the question of "what is an intelligent enterprise?" by presenting criteria for determining how well an organization treats its customers. Three case studies of customer service are presented to illustrate good and bad interactions.
Illustrates how the business party relationship business pattern can be used to represent most of the inter-relationships between business parties.
Last updated on: 12/17/01
Inastrol copyright 1995 - 2001 All rights reserved